This article was originally published on SLAW.CA. Alastair has been a contributor to SLAW.CA for many years and you can find many other articles on that website. We are reposting this article for reference purposes.
REPOST
Justice Hamilton (BC SC) recently issued a scathing decision against an unauthorized immigration representative, including a judgment that included more than $80k USD in damages. This decision may become a powerful precedent for other victims of ghost representatives to obtain financial compensation and damages. In my office, we have seen an increase in public interest in pursuing litigation against fraudulent misrepresentation and negligence. I do not practice litigation so I refer these individuals to competent counsel. Justice Hamilton’s decision represents a small step in the right direction and underscores how difficult it can be to hold scammers to account.
Here is a summary of the facts, based on a very complex immigration history. Please refer to the decision for all the facts:
- Ms Roshanak Kazemian is an Iranian citizen who retained Mr Hossein Lotfi in 2015 and she agreed to pay $100k USD for permanent resident status;
- The agreement included a Business Plan and other documents to submit to the BC PNP program;
- Mr Lotfi is not a lawyer or a registered immigration consultant; however, Ms Kazemian was under the impressiong that he was licenced;
- Upon learning that Mr Lotfi is a ghost representative, Ms Kazemian retained a licenced representative, Farid Alampour, to “salvage” her application;
- Mr Lotfi denies that he claimed to be an immigration lawyer or a registered immigration consultant;
- Mr Lotfi is the owner and director of “Silk Road Tours” and he incorporated “Vrossis Cosmetics Inc.” as well as “Vrossis Investments Group Inc;”
- An employee at “Silk Road Tours”, Sao Khadjieva, was a licenced immigration consultant (RCIC), worked on Ms Kazemian’s application;
- Mr Lotfi claimed that a retired immigration consultant, Mr. Larry DeLong, also worked on the application; and,
- Ms Kazemian sued for fraudulent misrepresentation and, in the alternative, negligent misrepresentation.
Congratulations to Ms. Kazemian and her counsel, Özge Yazar and Flora Wu, for this important precedent.
Justice Hamilton’s BCSC Decision
As you can see from the summary above, this case involves a complex immigration history. My understanding is that Ms Kazemian continues to wait for a final decision on her PR application at IRCC and we hope that she is able to achieve her immigration goals. I wish her and her business in Whisler much success.
The main points of this decision:
- The corporate veil did not protect the agent from liability.
- The corporation cannot be used as a shield for a ghost representative.
- This type of agreement may be void based on the common law principle of unconscionability.
- The applicant received a positive judgment and Mr Hossein Lotfi has been found liable for his actions.
To be clear, I have not had any direct or indirect contact with any of the parties involved in this case. I became aware of this case from the podcast Borderlines where Steven, deanna and Eoin discussed this issue. I would highly recommend you listen to the podcast for their take. From my reading, here are a few key quotes related to ghost representation.
Justice Hamilton held that Mr. Lotfi represented himself as a qualified professional to handle immigration applications:
While Mr. Lotfi did not necessarily state that he was an immigration “consultant” or “lawyer”, I find that he represented to Ms. Kazemian that he was qualified to advise her on her immigration application and handle all issues relating to her immigration including applying under the BC PNP program. [para 30]
Justice Hamilton did not accept a semantic defence that Mr. Lotfi did not utter the words “consultant” or “lawyer”:
Mr. Lotfi appeared to be under the assumption that as long as he did not speak the word “consultant” or “lawyer” that he had not made a representation that he was able to handle Ms. Kazemian’s immigration needs. However, as stated in Froese, a misrepresentation can be by omission of words – Mr. Lotfi need not have mentioned the word “consultant’ or “lawyer” to have misled Ms. Kazemian. [para 33]
Justice Hamilton applied section 91 of IRPA:
Section 91 of the Immigration and Refugee Protection Act, S.C. 2001, c. 27 (the “Act”) restricts who can advise or assist others in immigration applications. The Act requires those who advise others on immigration matters to be either a registered immigration consultant or a lawyer. Mr. Lotfi was neither. Mr. Lotfi’s representation that he was qualified to advise Ms. Kazemian on her immigration matters and assist her apply for permanent residency was therefore false. [para 46]
Justice Hamilton took into consideration the lack of sophistication of the applicant:
Ms. Kazemian was a newcomer to Canada. Her sole focus was obtaining permanent residency in Canada. She trusted Mr. Lotfi as her immigration advisor who handled her immigration matters. He had told her he had government connections relating to her immigration and she believed him. [para 130]
Justice Hamilton also considered the power imbalance between the applicant and the ghost representative:
I accept Ms. Kazemian’s evidence that she felt she had no choice but to sign the Summary Agreement document because she worried that he had the power and connections to sabotage her immigration application. [para 132]
Systemic Problem
When I was a junior high school teacher and a student would ask a question, they may start the question with a disclaimer. Something like, “this may be a silly question but…” As a teacher, I took every question seriously and I would tell my students there are no “silly” or “stupid” questions. In many cases, there were other students with the same question or the same misunderstanding. They may have been too shy to raise their hand or too afraid to ask. I truly applaud all the folks out there who have the courage to put their hands up.
Within a litigation context, Ms. Kazemian is like that student with the courage to come forward. From my experience, this BCSC case reflects a systemic problem and there are many other victims out there who did not have the courage to speak up. There have been other cases where the Courts have held that incompetent legal representation caused a misrepresentation; however, it is rare to see monetary compensation. I have no doubt that Ms. Kazemian must have spent significant time, resources and energy to pursue justice from her former representative. Kudos to her to initiate litigation and to see this matter through the court system. Silk Road Services and Mr Hossein Lotfi have been exposed. I would be shocked if there weren’t many other victims who paid Mr Lotfi for his services and did not go to court. I have not met any of those victims, of course, but I have met with many victims of ghost representatives who did not have the energy to litigate. Perhaps now that this decision has been made public, more victims may come forward – including past victims of Mr. Lofti and victims of other ghost representatives across Canada. This is a huge problem.
CILA published a warning earlier this year:
Canadian immigration is increasingly being targeted with fraudulent schemes, misrepresentation, identity theft, and passport-related crimes. Applicants and unscrupulous consultants exploit weaknesses in the system by using forged documents, stolen identities, sham marriages and misleading claims to obtain immigration status.
I have no idea whether the lawyers involved in this case sought settlement out of court. From my limited understanding of litigation, it is highly likely the parties attempted to settle. If that had happened, we would not have this published decision from the BCSC and the facts of this case would never have become public knowledge. Again, I have to commend Ms. Kazemian for seeing this case through to the end. I truly wish her and her staff all the best. Perhaps the next time I’m in Whistler, I’ll stop by her business. (I’m not sure I am the target client for Glacier Day Spa, but who knows!)
I cannot count the number of consultations I have had regarding ghost representation and potential negligence. During these meetings, I hear from applicants who have paid these snake oil salesmen between $10k to $80k based on false promises. I have heard countless stories of agents who lie about submitting the application. They may falsify documentation without even telling the applicant. They omit key information. They create elaborate schemes. They apply for defunct IRCC programs. Frequently, they conduct their business over the phone and they avoid putting anything incriminating in writing. And, of course, when the applications are refused, they blame IRCC and/or CBSA and/or the Government of Canada, leaving the applicants in the lurch.
IRCC has published a page including the consequences of immigration and citizenship fraud. They include this warning at the top:
You are responsible for all the information in your application, even if a representative completes it for you. Learn more about how to choose an authorized immigration and citizenship representative.
Of course, IRCC does not provide any information on ghost consultants, the differences between lawyers and RCIC consultants, suing incompetent representatives or other relevant topics. Many agents and consultants lie about being a lawyer. I cannot count the number of times I have heard, “Oh, I thought he was a lawyer!”
In the vast majority of cases, victims do not report the misconduct and they do not want to file a complaint. It is rare to find a victim who has the means to retain a civil litigator and take legal action. If you are in this situation, we have a referral list that includes a civil litigator who specializes in these cases. Here are the most common reasons that I hear from clients who decide they do not want to file a complaint or file a civil suit:
- “They are part of my community.” For example, it is very common for Indian applicants to seek our Indian representatives. In the case above, an Iranian applicant (Ms Kazemian) sought a representative who spoke Farsi (Mr. Lotfi) and, again, I have to applaud her for taking him to task.
- “Will it help me?” Unfortunately, IRPA does not include any type of whistleblower protection and Courts have held, over and over, that applicants are responsible for any mistakes made by their representatives. IRCC is very clear on this point.
- “I don’t want to cause them trouble.” I hear this a lot. Even though the applicants are the victims in these situations, they seem to feel guilty for putting their trust in a poor representative.
I understand the justifications above. Seeking justice from a shady consultant, a bad agent or a scammer is hard. And it should be hard. We do not want the system to benefit fake victims either. I have to let them know that the complaint may not have a positive impact on their situation. I have to advise them that the refusal will be permanently on their immigration file. I have to advise that their situation will be scrutinized.
For genuine victims, I have attended interviews where the CBSA Officer investigating the shady consultant also examines the victim’s immigration history and the victim becomes part of the investigation. Thankfully, in many of those cases, it all worked out for our client and we are able to help them explain how they were the victim and they were not aware of the agent’s activity.
Recommendations
From my point of view, CBSA investigators should spend more resources on scammers and ghost consultants. Canada is truly failing on this front. Take the example of the Patel family who perished near the USA/ Canada border in January 2022. I have written about this case many times and given countless interviews. The smugglers were convicted in Minnesota. I have heard that Indian law enforcement have also laid changes in their jurisdiction. What has law enforcement done in Canada over the past 3 years to hold those accountable for the death of this family? Nothing, as far as I can tell.
If you wanted to reduce drug addiction, do you go after the users or the dealers? The dealers obviously. How many police resources go into pursuing the dealers and the drug traffickers? The vast majority of resources would be my guess. How would the public react if they focused on the users and just left the drug dealers to go about their business out in the open with minimal legal consequences? Of course, what they did was regulate the sale of controlled substances and limit those with permission to provide those substances.
To address these issues, I can offer 3 concrete recommendations. I have to give credit to Ravi Jain. He has been raising the alarm for years (decades?) and he has given this problem significant attention. Full disclosure: Ravi and I worked together at an immigration firm in Toronto. He has extensive experience advocating for accountability and he has given testimony on this issue to many committees. Here are his recommendations and I agree 100%:
- Amend A91 to prohibit immigration consultants from providing legal advice or representation. This recommendation is based on the American model where immigration consultants (or their equivalents) work under the supervision of lawyers.
- Launch an extensive education campaign for the public. This will be extremely challenging as immigration issues are constantly in the news and it is very difficult to pierce through the misinformation. For example, IRCC published a blanket warning on all agents in India in 2019. I have shown this warning to dozens of victims of scams and none of them had heard of this warning.
- Amend A91 to allow individuals in NGOs and/or community clinics to provide immigration advice under the supervision of lawyers.
Interestingly, the above recommendations were delivered before the House of Commons Citizenship and Immigration Committee back in April 2017. Arguably, the situation in 2017 was much worse. Since then, they have created a new system to become an accredited RCIC and the new system is much stricter. In my view, it is still not strict enough and the number of ghost representatives who simply bypass the whole system is out of control.
UPDATE: Recently, I attended a presentation by Will Tao at Heron Law Offices on AI tools that are being used at IRCC. His presentation, “101 on Automated Decision-Making in Canadian Immigration” was excellent and it included significant research on how IRCC Officers are processing applications. Will noted that IRCC has started to keep track of Visa/ Mastercard and other payment methods to link applications to shady agents and ghost representatives. In cases where the ghost representative is not listed or included in the application, the Officer may have other tools to make that connection. So maybe they are taking steps to address this problem with the use of AI tools.
Post Script
Why am I even raising this issue? At our firm, many clients who are victims retain our services to clean up the mess. In fact, I know immigration lawyers whose entire practice focuses on fixing these messes and charging exorbitant fees to get the applicants out of a jam. This is an extremely lucrative line of business. If clients retained immigration lawyers at the onset, we would not have a mess to clean up and we could not justify high fees. That lucrative line of business would dry up. To an extent, the current system benefits immigration lawyers; however, it does not benefit Canada and it certainly does not benefit the public.
In future, who knows how immigration applications are going to be affected by AI tools when they are used in automated decision-making. Will we see applicants scan their documents directly to an AI agent at IRCC and get a decision on the spot? Are the AI tools going to improve the system and, perhaps, decrease the number of victims? I have no idea. One point is clear: our current immigration system is ripe for disruption and most victims do not have the time or resources to seek compensation through litigation.